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Prime Element Protection Film
info@element-ppf.com +33 7 63 45 06 02

Purchasing Terms & Conditions

Last Updated: March 2026

These Purchasing Terms & Conditions govern all purchases made through https://element-ppf.com/ and apply to all customers of Prime Element PPF.

By placing an order, you agree to these Terms.

1. Company Information

Business Name: Prime Element PPF
Website: https://element-ppf.com/
Phone: +33 7 63 45 06 02
Email: info@element-ppf.com

2. Scope of Application

These Terms apply to:

  • All online purchases made via the website
  • All customers, including individuals and businesses

Additional conditions may apply to specific products or services and will be stated where relevant.

3. Product Information

  • Products include Paint Protection Film (PPF), accessories, and related services
  • All descriptions, specifications, and pricing are subject to change without notice
  • Product images are for illustrative purposes only

We strive for accuracy but do not guarantee that all product details are error-free.

4. Orders and Contract Formation

  • Orders are placed through the website checkout process
  • A contract is formed only after:
    • Payment is successfully completed, and
    • Order confirmation is sent

We reserve the right to:

  • Refuse or cancel orders
  • Limit quantities
  • Correct pricing errors

5. Pricing

  • All prices are displayed in the applicable currency
  • Prices may include or exclude VAT (clearly indicated at checkout)
  • Shipping costs are calculated separately

We reserve the right to modify prices at any time prior to order confirmation.

6. Payment Terms

We accept payment methods displayed at checkout.

Payments are:

  • Processed securely via third-party providers
  • Required in full before order processing

We do not store payment card details.

7. Delivery and Shipping

  • Delivery times depend on product availability and location
  • Estimated delivery dates are not guaranteed

Risk Transfer

Ownership and risk pass to the customer upon delivery.

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • External factors beyond our control

8. Installation Services (if applicable)

For PPF installation services:

  • Appointments must be scheduled in advance
  • Customers must provide accurate vehicle details
  • Delays or cancellations may incur fees

9. Right of Withdrawal (EU Customers)

Under the General Data Protection Regulation (GDPR) and EU consumer laws:

  • Consumers have the right to withdraw within 14 days of receiving goods
  • No justification is required

Exceptions

The right of withdrawal does not apply to:

  • Customized or made-to-order products
  • Installed PPF services already performed

10. Returns and Refunds

  • Returns must be requested within 30 days
  • Products must be unused, unopened, and in original packaging

Refund Process

  • Refunds are issued after inspection
  • Shipping costs are non-refundable unless the product is defective

11. Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us within 48 hours of delivery
  • Provide photos and order details

We will:

  • Replace the product, or
  • Issue a refund where applicable

12. Warranty

  • Products may be covered by a limited manufacturer warranty
  • Warranty does not cover:
    • Improper installation
    • Misuse or neglect
    • Normal wear and tear

13. Limitation of Liability

To the maximum extent permitted by law:

Prime Element PPF is not liable for:

  • Indirect or consequential damages
  • Loss of profits or business
  • Improper installation or misuse of products

14. Force Majeure

We are not responsible for failure or delay due to events beyond our control, including:

  • Natural disasters
  • Strikes or labor disputes
  • Supply chain disruptions
  • Government restrictions

15. Governing Law

These Terms are governed by applicable laws within the European Union and the country of operation.

Any disputes shall be resolved in the competent courts of that jurisdiction.

16. Changes to These Terms

We reserve the right to update these Terms at any time.

Changes will be effective immediately upon posting on the website.

17. Contact Information

For any inquiries regarding purchases:

📧 Email: info@element-ppf.com
📞 Phone: +33 7 63 45 06 02

Compliance Reference